Return Policy

Returns & Exchanges

We want every Cove pieces to feel right from the moment it arrives.

If for any reason it doesn’t, we’re happy to help—under the following guidelines.


Returns

Returns are accepted within 30 days of purchase.
After this period, we’re unable to offer a refund or exchange.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Be returned with original packaging
  • Include a receipt or proof of purchase

Please do not send items directly back to the manufacturer.


Non-Returnable Items

  • Items that have been used or damaged by the customer
  • Sale items
  • Gift cards


Partial Refunds (If Applicable)

Partial refunds may be considered for items that:

  • Are not in original condition
  • Are damaged or missing parts not due to our error
  • Are returned after 30 days from delivery


Refunds

Once we receive and inspect your return, you’ll be notified by email.
If approved, your refund will be issued to the original payment method within a few business days, depending on your bank or payment provider.


Late or Missing Refunds

If your refund hasn’t appeared yet:

  • Please check your bank account
  • Contact your credit card provider
  • Reach out to your bank for processing updates

If you still need assistance, please contact us at
Line Official : @CoveThailand 


Sale Items

Only regular-priced items are eligible for refunds.
All sale items are final sale.


Exchanges

We offer exchanges only for items that are defective or damaged upon arrival.
To request an exchange for the same item, please contact us at
Line Official : @CoveThailand 

Return address:

No. 48, 48/1, 48/2, Soi Ekachai 69,
Ekachai Road, Khlong Bang Bon Subdistrict,
Bang Bon District, Bangkok 10150, Thailand


Gifts

  • Items marked as gifts and shipped directly to the recipient will receive a gift credit
  • Items not marked as gifts will be refunded to the original purchaser


Return Shipping

  • Return shipping costs are the responsibility of the customer
  • Shipping fees are non-refundable
  • Return shipping costs will be deducted from the refund amount, if applicable

We recommend using a trackable shipping service for your return, as we cannot guarantee receipt without tracking.